Last updated: February 2026
We use cookies to keep you logged in and make videos work (essential)
We'd like to use analytics and marketing cookies to improve our platform and understand which organisations visit our website (your choice)
You control which cookies we can use
No consumer advertising or personal tracking
[Manage Cookie Preferences]
Cookies are small text files that websites store on your device when you visit them. They help websites remember your preferences and understand how you use them.
Think of cookies like a library card—they help us recognize you when you come back and remember your preferences.
Types of cookies:
Temporary: Disappear when you close your browser
Persistent: Stay on your device until they expire
We'll explain exactly what we use them for below.
We use cookies for essential functions and optional improvements. Some are required for the platform to work, others help us make it better.
Essential Cookies - Always Active
These cookies are necessary for Kaha Create to work. You cannot disable them because core features won't function without them.
Secure Login & Authentication
What it does: Keeps you logged into your account as you navigate How long: Until you log out or close your browser Why it's essential: Without this, you'd be logged out every time you click a link
Protected Video Access
What it does: Confirms you have permission to watch specific videos How long: 24 hours Why it's essential: Without this, anyone could access protected content or you wouldn't be able to watch videos at all
Support Chat
What it does: Maintains your support conversation across page reloads How long: Until you close your browser Why it's essential: Without this, you'd lose your conversation history every time you navigate to a different page
Your Cookie Choices
What it does: Remembers whether you accepted analytics cookies How long: 1 year Why it's essential: Without this, we'd ask for cookie consent every time you visit
Can I disable essential cookies?
No - they're required for: ✓ Logging in ✓ Watching videos ✓ Using support chat ✓ Basic platform functionality
Without them, Kaha Create won't work.
Why are video cookies necessary?
We use CloudFront (Amazon's video delivery service) to stream videos securely. These cookies prove you have permission to watch specific content. Without them, anyone could access protected videos.
Think of them like a ticket stub—they show you're allowed to be there.
Why are support cookies necessary?
The support widget (Gleap) uses cookies to remember your conversation history and maintain your session when you ask for help. Without these, you'd have to restart your support conversation every time you reload the page.
Analytics & Marketing Cookies - Your Choice
These cookies help us understand how people use Kaha Create and identify organisations that might benefit from our services. Individual user data is anonymised—we never track you personally.
Current status: [Enabled ✓ | Disabled ✗] [Change Settings]
Platform Usage (Google Analytics)
Which features are most popular
Where people get stuck or confused
What device types people use (mobile, desktop)
How long features take to load
Visitor Intelligence (Apollo)
Which organisations visit our website
What pages and content they view
General company information (industry, size, location)
Engagement patterns over time
What We DON'T Learn
Individual employee names or personal details
Your email address (unless you provide it)
Personal information about you
Anything that identifies you as an individual
Duration: Up to 2 years
Providers:
Google Analytics (platform usage)
Apollo.io (visitor intelligence for B2B marketing)
Your Privacy is Protected
Google Analytics: ✓ Your IP address is anonymised ✓ We can't identify you personally ✓ Data never sold to third parties
Apollo Visitor Intelligence: ✓ Tracks organisation-level activity only ✓ No personal identification unless you provide it (e.g., filling out a form) ✓ Used for B2B sales and marketing only ✓ You can opt out anytime
Learn more:
Google: policies.google.com/privacy
Apollo: apollo.io/privacy-policy
Opt-out: apollo.io/privacy-policy/remove
Why analytics and marketing cookies are optional
Unlike essential cookies that make the platform work, analytics and marketing cookies help us improve and grow Kaha Create. You can use the platform perfectly fine without them.
Google Analytics helps us prioritise which features to build
Apollo helps us understand which organisations might benefit from Kaha Create so we can reach out appropriately
We respect your choice either way.
What is visitor intelligence?
Apollo helps us identify which companies (not individuals) visit our website. This is common in B2B software and helps us:
Understand which industries are interested in Kaha Create
Reach out to organisations that might benefit from our platform
Provide relevant information to companies exploring our services
Important: This tracks organisations, not individuals. We don't know who you are personally unless you fill out a form or contact us.
How to disable analytics and marketing cookies
You can disable these cookies three ways:
Via Kaha Create Settings: Settings > Privacy > Cookie Preferences > Toggle off Analytics & Marketing
Via Cookie Settings page: Click "Cookie Settings" in footer > Toggle off Analytics & Marketing
Individual opt-outs: • Google Analytics: tools.google.com/dlpage/gaoptout • Apollo: apollo.io/privacy-policy/remove
Functional Cookies - Not Yet Available
Coming Soon
We're planning functional cookies that will remember preferences like:
Your language choice
Your timezone
Display settings
You'll be notified when these are available and can choose whether to enable them.
We use trusted third-party services that set cookies or use browser storage. Here's who we work with and why:
Purpose: Help us understand platform usage and improve features
What they do:
Track anonymised visitor patterns
Measure feature popularity
Monitor page load speeds
Data location: Global (Google's infrastructure)
Your control: Can be disabled via Cookie Settings
Privacy policy: policies.google.com/privacy
Purpose: Identify organisations visiting our website for B2B sales and marketing
What they do:
Identify which companies visit our website (by IP address)
Track what pages and content they view
Provide company information (industry, size, location)
Monitor engagement patterns over time
What they collect:
IP address (to identify organisation)
Pages visited and time spent
Device and browser information
Referral source
General company data (publicly available)
What they DON'T collect:
Personal names or email addresses (unless you provide them)
Individual employee identification
Personal browsing history outside our website
Data location: United States
Your control: Can be disabled via Cookie Settings
Privacy: Apollo is a registered data broker and complies with GDPR, CCPA, and Privacy Act 2020
Privacy policy: apollo.io/privacy-policy Opt-out: apollo.io/privacy-policy/remove
Important Note:
Apollo tracks organisation-level activity, not individuals. If you work for a company and visit our website from a work computer, Apollo may identify your organisation (e.g., "Someone from Acme Corp visited our pricing page"), but not you personally. This is standard practice in B2B software and helps us understand which types of organisations are interested in Kaha Create.
Purpose: Deliver videos securely and quickly
What they do:
Verify you have permission to watch videos
Stream videos efficiently
Protect against unauthorised access
Data location: Sydney, Australia (with New Zealand option available)
Your control: Essential - cannot be disabled
Privacy policy: aws.amazon.com/privacy
Purpose: Power our customer support chat
What they do:
Maintain your support conversation
Remember your session when you reload pages
Store support messages and history
What they store:
Support messages you send
Your session information
Your user ID if you're logged in
Data location: EU (Amsterdam, Netherlands)
Your control: Essential for support - cannot be disabled
Privacy: GDPR-compliant with Data Processing Agreement in place
Privacy policy: gleap.io/privacy-policy
Purpose: Process payments securely
What they do:
Handle subscription payments
Manage billing information
Process transactions securely
Note: Stripe processes payments but doesn't set cookies on Kaha Create
Privacy policy: stripe.com/privacy
We believe in transparency, so here's what we explicitly do NOT do:
Cross-site tracking for advertising We don't follow you around the internet to show you ads
Third-party marketing cookies for consumer advertising We don't sell your data to consumer marketers
Behavioural profiling We don't build profiles to target you with ads
Your privacy matters to us. If we ever need to use additional cookies, we'll ask for your permission first.
In addition to cookies, we use your browser's localStorage—a similar technology that stores data locally on your device.
What is localStorage?
It's like cookies, but:
Data stays on your device only
Not sent to servers automatically
Persists when you close your browser
Separate from cookie preferences
What we use it for:
Support Chat:
Remember who you are across sessions
Keep your conversation history available
Maintain your support session details
Duration: Until you manually clear it or delete your browser data
Why we need it:
Without localStorage, you'd lose your support conversation history every time you close your browser.
How to clear it:
Open browser Developer Tools (F12)
Go to "Application" or "Storage" tab
Find "Local Storage"
Select kahacreate.com
Delete the items you want
Note: This will reset your support widget session.
You decide which optional cookies Kaha Create can use. Here's how to manage them:
Option 1: Cookie Settings Page
Click "Cookie Settings" in the footer
Toggle analytics cookies on or off
Click "Save Preferences"
Your choices are saved for 1 year.
[Go to Cookie Settings →]
Option 2: Account Settings
Go to Settings > Privacy > Cookie Preferences
Choose which cookies to enable
Save changes
Your preferences sync across all your devices when you're logged in.
Google Chrome
Click three dots (⋮) → Settings
Privacy and security → Cookies and other site data
Choose your preference
Note: Select "Block third-party cookies" to keep essential cookies while blocking tracking
Mozilla Firefox
Click menu (☰) → Settings
Privacy & Security → Cookies and Site Data
Choose "Delete cookies when Firefox closes" or manage specific sites
Safari
Safari menu → Preferences → Privacy
Manage website data or block all cookies
Note: Blocking all cookies will prevent Kaha Create from working
Microsoft Edge
Settings (⋯) → Cookies and site permissions
Manage and delete cookies
Choose blocking level
Important
Blocking ALL cookies in your browser will prevent you from using Kaha Create.
We recommend using our Cookie Settings to control optional cookies while keeping essential ones enabled.
Depending on where you are, you have different privacy rights regarding cookies and your data. We respect them all.
Privacy Act 2020
Under New Zealand's Privacy Act 2020, you have the right to:
✓ Access your information Request copies of data we've collected about you (including via cookies)
✓ Correct your information Fix any inaccurate data
✓ Delete your information Request deletion (subject to legal requirements)
✓ Understand our data practices Know what we collect and why
✓ Lodge a complaint Contact the Privacy Commissioner if you believe we've breached your rights
How to exercise your rights:
Email: support@kahacreate.com Subject: "Privacy Rights Request" Response time: Within 20 working days
Privacy Commissioner:
Website: privacy.org.nz Phone: 0800 803 909
GDPR Rights
If you're in the EU, you have additional rights under GDPR:
✓ Right to explicit consent We ask permission before using non-essential cookies
✓ Right to withdraw consent Change your mind anytime—just go to Cookie Settings
✓ Right to data portability Download your data in a machine-readable format
✓ Right to object Object to certain types of data processing
✓ Right to erasure ("right to be forgotten") Request complete deletion of your data
Legal basis for cookies:
Essential cookies: Legitimate interest (platform functionality)
Analytics & marketing cookies: Your explicit consent
Data transfers: We use Standard Contractual Clauses for EU-NZ transfers
Contact your Data Protection Authority: edpb.europa.eu/about-edpb/board/members
Legal Basis for Marketing Cookies:
When you visit our website, we use visitor intelligence (Apollo) based on your explicit consent. This is different from Apollo's own use of "legitimate interest" for their business contact database.
For EU visitors:
Marketing cookies are OFF by default (opt-in required)
You must actively consent before Apollo tracking begins
You can withdraw consent anytime via Cookie Settings
Legal basis: Your explicit consent (GDPR Article 6(1)(a))
We do not rely on legitimate interest for visitor tracking because the primary purpose is B2B marketing and sales prospecting.
Profiling Disclosure:
Under GDPR Article 22, we must inform you about automated profiling:
What is profiling?
Apollo visitor intelligence analyses website visit patterns to identify which organisations might benefit from Kaha Create. This helps us understand business interest and reach out appropriately.
Your rights regarding profiling:
Right to object to profiling for marketing purposes
Right not to be subject to automated decision-making
Right to withdraw consent at any time
Right to human review of any automated decisions
How to object or opt out:
Via Kaha Create: Settings > Cookie Preferences > Disable Marketing
Via Apollo directly: apollo.io/privacy-policy/remove
Email us: support@kahacreate.com
Important: Profiling identifies organisations, not individuals. We don't make automated decisions that significantly affect you personally.
California (CCPA)
California residents have rights under the CCPA:
✓ Right to know what data we collect ✓ Right to opt out of data "sales" (we don't sell data) ✓ Right to deletion ✓ Right to non-discrimination
We don't sell personal information to anyone, ever.
All Other Regions
Regardless of where you are, we commit to:
Clear communication about cookie usage
Easy controls for managing preferences
No sale of personal data
Respect for your privacy choices
Regular policy reviews and updates
Different cookies last for different amounts of time. Here's a simple breakdown:
Very Short (Minutes)
Some analytics cookies last just 1 minute to manage how fast we collect data
Short-Term (24 Hours)
Video access cookies last 24 hours for security - you'll need to re-authenticate daily when watching protected content
Medium-Term (Until You Log Out)
Login cookies last until you log out or close your browser
Annual (1 Year)
Your cookie preferences are remembered for 1 year, then we'll ask you to confirm your choices again
Long-Term (2 Years)
Analytics cookies (if you've enabled them) last up to 2 years to understand long-term usage patterns
When you delete your account:
Day 1: Login cookies deleted immediately Week 1: All personal data removed from active systems Month 1: Complete deletion from all systems including backups
Some data must be retained for legal reasons (like tax records for 7 years), but this is separate from cookie data.
We may update this Cookie Policy when:
We add or remove cookies
Cookie providers change their practices
Privacy laws change
We improve our privacy practices
When we make changes:
We'll update the "Last updated" date at the top
If changes are significant, we'll email you
You'll be asked to review changes at next login
Your previous consent continues until you make a new choice
You can request previous versions by contacting us.
We're here to help with any cookie or privacy questions.
General Cookie and Privacy Questions
Email: support@kahacreate.com
External Resources:
Privacy Commissioner (NZ): Website: privacy.org.nz Phone: 0800 803 909
Google Analytics Privacy: policies.google.com/privacy
AWS Privacy: aws.amazon.com/privacy
Gleap Privacy: gleap.io/privacy-policy
