Kaha Create Shareable Creation - Customer Support Guide

Overview

The Shareable Creation feature empowers users to transform their knowledge into meaningful educational content called "Shareables" - interactive mini-courses that blend videos, AI-generated quizzes, exercises, and progress tracking. This feature honours Māori cultural values (manaakitanga, whakapapa) while providing modern content creation tools for respectful, impactful learning experiences.

How It Works - Step-by-Step Guide

Phase 1: Authentication & Access

1. Navigate to the Kaha Create platform

2. Click "Log In" in the top navigation

3. Enter your credentials (email and password)

4. Access your dashboard showing existing Shareables

Phase 2: Initiate Creation Process

1. Click "Create" in main navigation OR "Create new shareable" button

2. Choose your creation path:

   • 4-step cultural preparation process (recommended)

   • Direct content creation interface

Phase 3: 4-Step Cultural Preparation Process

Step 1: Before we start... (0% → 25%)

• Answer: "Why are you sharing this knowledge?" (minimum 20 characters)

• Select audience: "Who is this mātauranga meant to serve?"

  • ☐ My team

  • ☐ Rangatahi (youth)

  • ☐ Tamariki (children)

  • ☐ Other organisations

Step 2: Whakapapa (25% → 50%)

• Select knowledge source:

  • Personal Experience

  • Taught by Others

  • Collective Wisdom

  • Traditional Knowledge

• Confirm permissions: ☐ "I have permission to share this knowledge"

Step 3: Choose Your Approach (50% → 75%)

• Select data storage location:

  • In Aotearoa (Coming soon)

  • In Australia (renewable energy, faster processing)

  • I Don't Mind (platform optimises)

Step 4: Commit to Care (75% → 100%)

• Confirm three manaakitanga questions:

  • ☐ "Will this knowledge serve those who receive it?"

  • ☐ "Does my approach honour the source and subject?"

  • ☐ "Am I sharing from a place of aroha?"

• CRITICAL: ☐ "I commit to sharing this knowledge with manaakitanga"

• Click "Begin Creating"

Phase 4: Content Creation Interface

1. Select content type:

   • Quick Share - Video + reflection prompt

   • Basic Learning - Quiz + action plan + reflection

   • Step-by-Step Tutorials - Quiz + step-by-step summary

   • Custom - Choose specific exercise types

2. Toggle "Make it easy with AI" (recommended: ON)

3. Access creation tabs: Survey, Videos, Exercises, Access

4. Upload content via drag-and-drop or file selection

Key Benefits

Cultural Integration

• Respectful incorporation of Māori values and language

• Meaningful reflection on knowledge sharing ethics

• Community-focused approach to education

AI-Enhanced Content Creation

• Automatic quiz generation from video content

• AI-powered exercises and summaries

• Reflection prompts aligned to learning outcomes

Flexible Content Types

• Multiple Shareable formats for different learning needs

• Scalable from quick shares to comprehensive tutorials

• Interactive elements enhance engagement

Environmental Responsibility

• Choice of data storage location with environmental considerations

• Renewable energy-powered data centre options

• Kaitiakitanga (environmental stewardship) principles

Common Use Cases

Educators & Trainers

• Create video-based lessons with automatic quiz generation

• Share instructional content with built-in assessments

• Develop reflection-based learning experiences

Organisations & Teams

• Internal knowledge sharing and training

• Onboarding materials with interactive elements

• Cultural knowledge preservation and transmission

Content Creators

• Transform existing video content into structured learning experiences

• Add educational value through AI-generated materials

• Create engaging, interactive content efficiently

Troubleshooting

Known Issues

CRITICAL BUG - Step 4 Button Disable Issue

• Problem: "Begin Creating" and "Skip" buttons remain disabled despite completing visible requirements

• Root Cause: Hidden/unclear "I commit to sharing this knowledge with manaakitanga" checkbox

• Solution: Ensure the manaakitanga commitment checkbox is explicitly checked

• Status: HIGH PRIORITY FIX NEEDED - blocks core functionality

UX Confusion - Final Step Requirements

• Problem: Users unclear about what's required to proceed from Step 4

• Impact: Multiple confirmation elements not clearly distinguished

• Workaround: Check ALL elements including the commitment statement checkbox

Common User Issues

"I can't proceed from Step 4"

• Verify all three confirmation questions are checked

• Ensure the manaakitanga commitment checkbox is checked

• Try refreshing the page if buttons remain disabled

"The upload interface won't load"

• Complete all 4 preparation steps fully

• Ensure commitment checkbox is checked before clicking "Begin Creating"

• Check browser compatibility and JavaScript enablement

Mobile Compatibility

Current Status: READY FOR TESTING

• Interface appears well-structured for responsive design

• Clear tab navigation suitable for mobile devices

• Upload interface looks mobile-friendly

• Drag-and-drop functionality may need touch optimisation

Recommendations

• Test on actual mobile devices once blocker bug is fixed

• Verify touch interactions for file upload

• Ensure cultural text elements remain readable on small screens

Design Assessment

Design Strengths

• Beautiful integration of Māori phrases with English translations

• Progress indicators using cultural metaphors (seed planting, sun shining)

• Respectful colour scheme and typography

• Meaningful iconography supporting cultural themes

• Clear 4-step progression with percentage indicators

• Thoughtful questioning that encourages reflection

Areas for Improvement

• Button enable/disable logic needs refinement

• Final step requirements need clearer visual hierarchy

• Error messaging when requirements aren't met

• Tooltip explanations for cultural terms

Cultural Terms Guide

TermTranslationMeaning in ContextManaakitangaHospitality, careRespectful sharing that serves othersWhakapapaGenealogy, connectionsUnderstanding knowledge relationshipsMātaurangaKnowledge, wisdomThe wisdom being sharedArohaLove, compassionSharing from a place of careKaitiakitangaEnvironmental stewardshipResponsible guardianship

Frequently Asked Questions

Q: I've completed Step 4 but the "Begin Creating" button is greyed out. What am I missing?

A: In addition to the three confirmation questions, you need to check the "I commit to sharing this knowledge with manaakitanga" checkbox. Look for this commitment checkbox near the bottom of the step. Once checked, the button will become active.

Q: What does "manaakitanga" mean and why do I need to commit to it?

A: Manaakitanga means hospitality, care, and respect for others. In Kaha Create, it represents our commitment to sharing knowledge that uplifts, connects, and heals. This ensures all content maintains positive values.

Q: What's the difference between content type options?

A:

• Quick Share: Simple video + reflection prompts

• Basic Learning: Includes quizzes, action plans, reflection

• Step-by-Step Tutorials: Adds structured summaries for instruction

• Custom: Choose specific exercise types for your content

Q: Why does the platform ask about data storage location?

A: We respect both digital sovereignty and environmental responsibility. Choose storage in Aotearoa for data sovereignty, Australia for renewable energy benefits, or let us optimise automatically. This reflects our commitment to kaitiakitanga.

Q: Can I skip the cultural preparation process?

A: The cultural preparation ensures respectful, ethical knowledge sharing. While some steps are quick, the reflection questions create better learning experiences. The process typically takes 5-10 minutes and significantly improves content quality.

Q: Can I collaborate with others on creating Shareables?

A: Currently, Shareable creation is designed for individual use. Team collaboration features may be available in future updates.

Q: What happens if I lose internet connection during creation?

A: Your progress is saved automatically as you work. You can return to continue creating where you left off once your connection is restored.