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Organisation Slug URLs - Customer Support Guide

Your organsation can have a custom, memorable URL instead of a generic number-based link. This makes it easier for your community to find and share your hub!

Overview

Transform your organisation's generic URL into a memorable, professional web address that's easy to share and promotes your brand. Your custom slug URL makes it simple for your community to find and access your learning hub.

What it does: Converts URLs like https://kahacreate.com/organization/17 into clean, branded URLs like https://kahacreate.com/peras-hub

Why it matters: Professional URLs are easier to remember, share, and build trust with your audience when promoting your organisation's learning content.


How to Use This Feature

🔍 Finding Your Organisation's URL

  1. Navigate to your organisation hub

    • Click "Sharing house" in the main navigation

    • Or access your organisation through the user menu

  2. Check your URL

    • Look at your browser's address bar

    • Your organisation's slug URL appears as: https://kahacreate.com/your-organisation-name

  3. Share your URL

    • Copy the URL from your browser

    • Share directly with team members or on social media

    • Use in email signatures or promotional materials

⚙ How Slugs Are Generated

Your organisation's URL slug is automatically created from your organisation name:

RuleExampleSpaces → hyphens (-)"Pera's Educational Hub" → /peras-educational-hubLowercase conversion"Community Health NZ" → /community-health-nzSpecial characters removed"Auckland Council Training" → /auckland-council-training

Best Practices

✅ Making the Most of Your Organisation URL

  1. Keep your organisation name clear and concise

    • Shorter names create more memorable URLs

    • Avoid unnecessary words that make URLs longer

  2. Share your URL consistently

    • Use your slug URL in all promotional materials

    • Include in email signatures and social media profiles

    • Add to business cards and marketing materials

  3. Test your URL regularly

    • Ensure your organisation page loads correctly

    • Check that all content displays properly

    • Verify sharing features work as expected

📈 SEO Benefits

  • 🔍 Better search engine ranking - Clean URLs perform better in search results

  • 😊 Improved user experience - Easier to remember and type

  • 💼 Professional appearance - Builds trust with your audience

  • 📱 Social media friendly - Looks better when shared on platforms


Troubleshooting

🚨 Common Issues

"My organisation's URL isn't working"

Symptoms: Getting a 404 error when accessing your organisation's slug URL

Solutions:

  1. ✅ Check the URL format

    • Ensure you're using the correct slug format

    • Verify there are no typos in the organisation name

  2. ✅ Try the full organisation name

    • Use your complete organisation name with hyphens

    • Example: "Lindy Creator Educational Hub" → /lindy-creator-educational-hub

  3. ✅ Contact support

    • If the URL still doesn't work, reach out to our support team

    • Include your organisation name and the URL you're trying to access

"I want to customise my organisation's URL"

Current limitation: Custom URL editing isn't available yet in organization settings

Workaround:

  • URL is automatically generated from your organisation name

  • To change your URL, update your organisation name in settings

  • ⚠ Keep in mind this changes how your organisation appears throughout the platform

🔮 Future update: Custom slug editing coming to organization settings!

"My URL is too long"

Why this happens: Long organisation names create lengthy URLs

Solutions:

  1. Consider shortening your organisation name

    • Remove unnecessary words like "The", "Inc", "Ltd"

    • Use abbreviations where appropriate

    • Focus on your core brand name

  2. Use your current URL

    • Even long URLs work perfectly for sharing

    • Your community can still access your content easily


Frequently Asked Questions

Q: Can I change my organisation's URL?

A: Currently, URLs are automatically generated from your organisation name. Custom URL editing will be available in future updates. If you need a specific URL format, you may need to adjust your organisation name in the settings.

Q: Will my old organisation links still work?

A: Yes! During our transition to slug-based URLs, both old and new URL formats continue working. We recommend using the new slug URLs for better SEO and user experience.

Q: How do I find out what my organisation's URL is?

A: Simply visit your organisation hub and look at the URL in your browser's address bar. The slug is automatically generated from your organisation name.

Q: Can two organisations have the same URL?

A: No, each organisation must have a unique URL slug. If there's a conflict, the system handles this automatically, though custom resolution options are coming in future updates.

Q: Is my organisation URL case-sensitive?

A: No, organisation URLs are not case-sensitive. /Peras-Hub and /peras-hub both work the same way.

Q: Can I use my organisation URL for marketing?

A: Absolutely! Your slug URL is perfect for:

📢 Marketing Applications

  • Social media - Profiles and posts

  • Email signatures - Professional contact information

  • Business cards - Easy-to-remember web address

  • Website links - Partnerships and collaborations

  • Direct sharing - Community engagement and promotion


Quick Reference

✅ URL Format Rules

  • Spaces become hyphens (-)

  • All lowercase letters

  • Special characters removed

  • Unique across all organisations

🎯 Best Uses

  • Social media promotion

  • Email marketing campaigns

  • Partnership communications

  • Community sharing

  • Professional networking

🔧 Getting Help

If you experience issues with your organisation URL or need assistance customising your web presence, contact our support team with:

  • Your organisation name

  • The URL you're trying to access

  • Description of the issue you're experiencing


Guide updated: 18 August 2025
For more support, visit our help centre or contact support directly

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