Troubleshooting Common Issues

"I can't see a Shareable that was created"

• Check if the Shareable is still in Draft mode

• Verify if approval workflow is enabled and content is pending review

• Ensure the Shareable hasn't been set to private or restricted access

"A contributor can't upload content"

• Confirm they have Creator or Admin permissions

• Check that their invitation was accepted and they've logged in

• Verify they're using a supported file format (MP4, MOV for videos; PDF, PPT for documents)

"How do I remove someone's access?"

1. Go to Huh Members in Settings

2. Find the person you want to remove

3. Click the three dots (⋮) next to their name

4. Select Remove Access or Change Role

"Learners are reporting technical issues"

• Check the System Status page for any platform-wide issues

• Ask learners to try a different browser or clear their cache

• If issues persist, contact Kaha Create support through the Help Centre